Check your ANTIVIRUS software!
Many new Microsoft Windows computers come with “trial” versions of paid anti-virus services. For example, your laptop may come with Mcafee or Norton trial versions pre-installed. These often only work for 3 months, after which they stop working until you pay them a fee.
This means that after 3 months your device is unprotected.
Windows 8 and 10 come with a free anti-virus service built into the Operating System, called Microsoft Defender (Microsoft Security Essentials can be manually installed, for free, on Windows 7 and Vista).
However, while the Norton, Mcafee or other anti-virus is installed, even if it is not working, Microsoft Defender is turned off.
You must choose to:
- pay the fee and have the existing anti-virus activated again,
- choose to buy a different anti-virus program or use a free one
- use Microsoft Defender for free.
Before you install Microsoft Defender, or another anti-virus program, you must first uninstall the existing one. Here’s how:
Once this is done Windows Defender should start automatically. If it does not, here is how:
For further information on keeping your device secure: